You may return any unwanted item to us, at your own expense, for a refund or exchange up to 14 days after purchase, provided it is in its original, unused condition and you, the consumer, have taken reasonable care of the goods whilst in your possession.

We reserve the right not to issue a refund to you if you return items to us outside the terms of our Returns Policy. As such these items may be returned to you at your own expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

Please note that we cannot offer refunds on cosmetics, pierced jewellery or hairpieces for health and hygiene reasons. This may not apply if your item is faulty or the product is of unsatisfactory quality. If you have a query about a refund on an item you have purchased please e-mail dullgoldheart@yahoo.co.uk.

If you wish to return your item we advise you do so via a recorded delivery method. This will help to ensure that your order reaches us safely and if it does get lost it can be traced so we can process your refund/exchange. However, if you do choose to use a standard service we cannot be held responsible if your order gets lost and this instance we will be unable to process your claim.